Terms and Conditions

1. Agreement to Terms

By requesting a service booking, submitting an online enquiry via https://acrepairadelaide.com/, confirming a quote, or authorising our technicians to perform work on your air conditioning equipment, you agree to be bound by these Terms and Conditions.

2. Business Information

These terms apply to services carried out by AC Repair Adelaide:
Business Name: AC Repair Adelaide
ABN: 98 460 798 152
SA Contractor Licence: BLD353665 | ARC RTA: AU069541
Office Address: 1/3 Eversley Ave, Enfield SA 5085
Service Area: Metropolitan Adelaide, South Australia
Customer Enquiries: service@acrepairadelaide.com
Telephone: 1300 019 568 | 0490 089 857

3. Bookings and Site Attendance

3.1 Appointment Windows: We schedule appointments within designated service arrival windows. While we make every effort to arrive within the agreed window, factors beyond our control (such as Adelaide traffic delays, unexpected technical complexities on preceding jobs, or severe weather) may occasionally affect arrival times. We communicate schedule adjustments as early as practical.

3.2 Property Access: The customer must ensure clear and safe access to both the indoor and outdoor components of the air conditioning system, including electrical switchboards, outdoor condensers, ceiling access hatches, and roof spaces. An adult aged 18 years or older must be on-site throughout the visit.

3.3 Safe Work Environment: In accordance with SafeWork SA standards, our technicians reserve the right to decline or postpone work if site conditions present an immediate safety hazard (e.g., unrestrained animals, severe roof deterioration, exposed live wiring, structural instability, or extreme heat on an uninsulated iron roof).

4. Diagnostic Inspection and Callout Fees

4.1 Air conditioning troubleshooting requires specialized testing equipment, technician travel, and dedicated diagnostic time on-site to pinpoint electrical, mechanical, or thermodynamic faults.

4.2 A standard diagnostic callout fee applies for attendance and fault isolation. The applicable rate is communicated to you prior to booking confirmation.

4.3 Once the fault is diagnosed, our technician provides a clear, itemised quote detailing the recommended repairs, parts required, and labour. You are under no obligation to proceed with the repair beyond the initial diagnostic assessment.

5. Quotations, Parts and Authorisation

5.1 Quotation Validity: Unless stated otherwise, repair quotations remain valid for 30 days from the date of issue. After 30 days, component pricing from wholesale manufacturers (such as Daikin, ActronAir, or Mitsubishi) may be subject to revision.

5.2 Special Order Parts: Certain proprietary electronic control boards (PCBs), obsolete fan motors, or specialised compressor parts must be ordered directly from brand distributors. If you authorise non-returnable special-order parts, you may be requested to pay a parts deposit prior to ordering.

5.3 Secondary or Concealed Faults: In systems with severe electrical shorts or catastrophic component burnouts, replacing a failed primary component (such as a blown PCB) may occasionally reveal a secondary underlying fault (such as a damaged DC fan motor or compressor winding). In such rare instances, we stop work and provide an updated repair quotation before incurring further costs.

6. Guarantees and Warranties

6.1 Workmanship Guarantee: All repair labour performed by our licensed technicians is covered by our workmanship guarantee [e.g., 12-month standard workmanship warranty — subject to business confirmation].

6.2 Manufacturer Parts Warranty: Replacement parts are covered by the respective manufacturer's parts warranty (typically 12 months for new genuine components). Defective parts within the warranty period will be replaced in accordance with manufacturer warranty processes.

6.3 Warranty Exclusions: Our workmanship and parts warranties do not cover pre-existing damage, subsequent physical impact, vermin or pest infestation (such as geckoes bridging PCB terminals), damage caused by power surges/lightning strikes, lack of routine filter cleaning, or unauthorised alterations carried out by third parties.

7. Payment Terms

7.1 Residential Customers: Payment is strictly due upon completion of the service visit or repair attendance, payable via EFTPOS, major credit cards, or direct bank transfer as agreed.

7.2 Commercial Accounts: Commercial customers operating under pre-approved credit accounts are subject to standard payment terms [e.g., 14 or 30 days from date of tax invoice]. Title in all replacement parts and hardware remains with AC Repair Adelaide until invoices are paid in full.

8. Cancellations and Rescheduling

If you need to reschedule or cancel a booked appointment, please provide at least 24 hours' notice during standard business hours so that we can reallocate the technician's time to other Adelaide customers in need. Cancellations made with less than 24 hours' notice after a technician has been dispatched may incur a nominal cancellation administration fee.

9. Australian Consumer Law Compliance

Under the Australian Consumer Law (ACL), consumers have statutory guarantees that our services will be provided with due care and skill, fit for any specified purpose, and supplied within a reasonable time. If we fail to meet a consumer guarantee, you are entitled to a remedy as prescribed under the ACL.

10. Limitation of Liability

Except to the extent that liability cannot be excluded under the Australian Consumer Law or other mandatory legislation, AC Repair Adelaide is not liable for indirect, incidental, or consequential losses, including lost profits, commercial business interruption, or spoilage resulting from air conditioning downtime.

11. Contact Information

If you have any questions or require clarification regarding these terms, please contact our office:

AC Repair Adelaide
Office Address: 1/3 Eversley Ave, Enfield SA 5085
Email: service@acrepairadelaide.com
Phone: 1300 019 568 | 0490 089 857
Operating Hours: Monday – Friday: 7:00 AM – 6:00 PM | Saturday – Sunday: 9:00 AM – 3:00 PM